Misleading “Money-Back Guarantee” and Obstructive Return ProcessThis company advertises a “money-back guarantee,” but my experience shows that this is misleading. After receiving an item I was not satisfied with, I requested a return and refund. What followed was an unnecessarily complicated and frustrating process that appears designed to discourage returns.I was required to complete multiple forms and provide repeated information, followed by instructions to ship the item back to China at my own expense. The return requirements included strict packaging rules, tracking, customs declarations, and extended processing timelines, all while the company repeatedly pushed me to accept partial refunds (20–50%) instead of a full return.Even more concerning, they stated that any refund would be issued as store credit only, not back to my original payment method, despite clearly advertising a “money-back guarantee.” This is not what most consumers would reasonably expect from that claim.I have not returned the item because the process is excessively burdensome and costly, which appears to be intentional. Based on my experience, I would strongly caution others before purchasing from this company.
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