The worst experience I ever had a Mariano’s. I am use to a positive attitude from employees and this was far from it. I walked around grabbing my groceries items before my upcoming meeting to get it out the way. I should have waited to go to another store. When I got to the register, I’m thinking that it might be a good experience because she look like she was going above and beyond for the person in front of me that was elderly. As soon I stepped, I didn’t even receive a greeting at all, all she said was what bags you want?. I told the cashier that I had a coupon and she had the most nasty attitude. She responded by saying Well if you did it now then it won’t work and a loud tone. I was instantly thinking like what is her problem??. Then my link card was messed up and understood that she could not type it in. The way she communicated it to me was like I did not even deserve to be shopping at their establishment and that I should go back to my poor neighborhood. i told her that I didn’t have another card and she cancelled my transaction. I asked for a manager because I was just tired of all of the attitude that I was getting. She called for a manager while all the time joking with the bagger about the situation of not being able to type in my card number in front of other customers. I waited 5 minutes before being told to go to the service desk. I voiced my concerns and all he said was that he will talk to her. Definitely choose another establishment to shop at. the customer service is trash making it not even worth supporting any other Mariano’s. They don’t even have employees around asking people if they need help. Please do better with training your employees
Claim your business profile now and gain access to all features and respond to customer reviews.
