Horrible customer service and misrepresentation of prices:Mariano’s had packages of chicken thighs marked with a big yellow sticker with red print-$1.99. I thought this is a great deal. I will grab 2. When checking out I noticed I was charged $6.33 each. When I inquired about it I was told the price was $1.99 PER POUND. When I said the sticker price did not indicate that, the cashier told me that on the back it says this. It was printed very small. Went to customer service desk to inquire about why the huge sticker on the front does not indicate “per pound” and the woman, Vivian, told me that anyone with common sense would look on the back and figure it out. I told her I wanted my $ back, this was a shoddy way to mark packages, and her comments were insulting because as a consumer how am I supposed to know to “look on the back” when it is clearly marked in the front! She stormed off and said she would not wait on me. I had to wait for another person to come and refund my money. Needless to say, Mariano’s and Kroger have lost my business. There are too many other grocery stores to bother with this company who treats their customers with such disrespect. Also, Vivian should not be working in customer service if she cannot speak to people respectfully.
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