At least 50% of the time, my shopping experiences at Mariano's have resulted in some type of error on their part, but the following tops the cake. On October 11, I purchased a $100 gift card separate from my food order, which I am so happy I thought to do. I paid cash and kept the receipt. On the 13th, I gave the gift card to a friend with an accompanying receipt which she thankfully kept. Sometime at the end of October, she decided to use the gift card. The Mariano's in Harwood Heights, IL told her that it would not be activated for 24 hours, which seems sketchy to me. My thought is that once I purchased the gift card, it was then automatically activated. Neither my Mariano's in Oak Lawn, IL nor the Mariano's in Harwood Heights, IL could help resolve the problem. We were told to contact the number on the receipt. My friend did so first. She disputed the gift card and was given a case number. Shortly thereafter, I contacted the same number she did, providing the case number, and was told to provide additional proof, which I did. I sent the info along with an email to the person requesting the info. Then I was told to call a week later, which was on November 9. I was transferred twice and disconnected the third time. The next day I called again. The phone kept ringing until I got disconnected, so I decided to try a different option, and then got some sketchy individual who transferred me to another sketchy individual. When they checked on the status of my dispute, nothing had been resolved. Were they kidding? At this point, I feel that my only recourse is to either write a letter to Corporate Customer Relations or get one of the local TV channel investigative reporters involved or file a police report. Kroger owns Mariano's and is making money, hand over fist; yet, they are dragging their feet about making things right concerning a $100 gift card. Shame on you, Mariano's. I not only want the $100 that was stolen from me, but I also want that and more for the trouble and time this has caused me and my friend.
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