I placed an order in early February 2026. What followed was nearly two months of poor communication, a fulfillment failure, and a customer service experience that felt more like a runaround than a resolution.My original shipment never moved; tracking showed it stuck on "processing" indefinitely. When I reached out (after weeks of non-movement), I was told to stay patient and follow up again later. When I did, a reshipment was sent at standard speed with no acknowledgment of the delay or any offer of compensation. I'd note that when the reshipment email came through, I also received an email that my original package had shipped. I flagged this to MLP customer service and I received a response to the effect of 'these things happen and are out of our control'. Eventually, both packages arrived, confirming the original order had never properly shipped in the first place.When I requested a full refund with prepaid return labels (given that the fulfillment issues were entirely on MLP's side), I was offered a 70% store credit instead. This appears to be their standard deflection; I've since seen it documented by many other customers in reviews here. When I declined and escalated, I received an email response promising supervisor follow-up, and then nothing.A few things worth knowing before you order: items ship from China, not France, with no upfront transparency about it; return shipping costs are the customer's responsibility and can be significant; and the quality of the items I received did not match the price point or the marketing.I have the full email chain documenting everything and am actively pursuing a resolution. I'll update this review if MLP makes it right.
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