marielouise-paris.com

Cancelled order due to poor customer service & no shipment - MLP refused

I ordered through this company because of the TrustPilot reviews. It's important for people to see that the experience is not 4+ stars across the board.I placed an order with vendor on 12/8/2025 and received a shipment notification on 12/9/2025. Great! I thought my items would be to me by Christmas or shortly thereafter.I watched the shipment status, and it stayed in "parcel electronic information received". I emailed MLP and requested an update and was reassured the package was shipped. Then I was given a "new" shipping number, which was the same as the original one. The same status and no movement for weeks.Unfortunately, "parcel electronic information received" status means the shipping label has been created and nothing has been shipped. There were no updates from the shipping number and MLP repeatedly said the package was shipped, despite no updates from the shipper. In the meantime, I received 2 packages from other companies that also drop ship from China without issue - their shipping status was updated consistently AND I received my packages within 2 weeks of ordering.I requested a cancellation of my order on 1/4/2026 and again on 1/7/2026. This was done because it was very clear that MLP had no intention of rectifying the order and were lying about my order being shipped. At this point I did not want the product anymore. MLP said they couldn't cancel the order because it had been shipped - despite all evidence to the contrary. MLP clearly got themselves in a bind and did not want to take ownership of an issue they created based on a 12/13/25 email I received: "over the past few days, we have made the decision to change our logistics warehouse. This decision was made for one simple reason. It is an important step for the brand, designed with your best interest in mind and to sustainably improve our service... despite all our planning, the warehouse change has caused a slight delay in order preparation and shipping." They included a code good for 3 months - which indicates they are fully aware of the issue and how long it would take for things to be resolved. If they had been upfront with that information BEFORE an order was placed or at the time of the order, I would have been able to make an informed decision and had appropriate expectations. Instead it appears information was rolled out in a way to benefit MLP's bottom line, with zero regard to the customer's time or money. Who wants to spend more money at a company that repeatedly lies? Who wants to wear the products of a company that lies and gives customers the run around instead of being upfront with the situation? Order at your own risk.

Date of experience: Jan 04, 2026