I submitted an order on the Marks and Spencer Irish website on 24/12/2025. My order was accepted and payment was accepted and processed. I selected collection in store on 09/01/2026 The order status remained “Waiting for Dispatch”from the time it was submitted to the time it was cancelled. . I contacted Customer Services on two occasions as I queried the progress of the status of my order.The response to the first email stated it was delayed due to high demands on the service, the reply to the second email 08/01/2026 assured me the order was on track for delivery, no mention of stock issues.Obviously misinformation and lies considering I received an email the next day 09/01/2026, the due date for delivery,informing me my order has been cancelled as the item is “Out of Stock”After reading customer reviews, it appears that accepting orders, processing payments, and then cancelling those orders at the point of delivery is a recurring issue with Marks and Spencer. In my case, my order was accepted, my payment was processed, and the order was cancelled on the day it was due for delivery. Although I received a refund three days later, my money was held for a total of 17 days.I contacted Customer Service, the reply did offer an apology but no explanation for the cancellation of the order or the misinformation or deception. To add insult to injury I received a Marks and Spencer Gift Card valued €20. I am not easily bought, nor am I seeking any form of compensation.I had previously stated I would be making a complaint to the Consumer Protection Commission and posting public reviews regarding my experience.. Overall, my experience with Marks and Spencer has been very negative. The communication I received was misleading and deceptive, and my order was cancelled two weeks after it was submitted and accepted.A truly despicable shambles of a service.
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