My wife and I have always been avid shoppers at M and S. However, over the last 12 or 18 months we feel that they have let their high standards slip very badly.My wife now does all the shopping, due to my inability to walk too far, and she is eternally coming home complaining about several aspects of their quality and service. Our normal monthly bill is circa £500-£600, but we will be buying less there in future. Prior to Xmas my wife went shopping frequently for food for the festive period. She found that, whilst the prices went up, the quantities appeared to reduce. The quality was extremely poor. She bought a large bag of Maris Piper potatoes from M and S in the Trafford Centre. When she came to use them, about a week later, about 75% of the potatoes were already inedible and she had to throw them in the bin. Even the ones we ate were of poor quality. Not what you would expect from M and S!! I really don't want to detail everything that was sub-standard but there are also other things that are quite perturbing. The shelves at both the Trafford Centre and Walkden stores are seldom well stocked. The staff at both stores are unhelpful and quite dismissive when you ask for something. Comparing the staff there to the staff at Aldi, M and S need a major uplift in their training. The staff at Aldi go out of their way to help, and are always very pleasant. I know that nothing will change at M and S but if they lose the customers, which they will if they don't make some effort to repair things that are wrong, then maybe they will realise how far down they have slipped from their past.
Claim your business profile now and gain access to all features and respond to customer reviews.
