Underwhelming service...an absolute joke.Never order online for collection!I ordered two dresses online for collection as the delivery was going to take too long. The dresses were meant for some Christmas parties.I went to check on the M&S portal to see how the parcels were getting on as the date fpr tbe Christmas party was now around the corner. The expected collection date had changed without warning and to a date after the party and a date further out than if I had selected delivery.I emailed to see what the issue was as if It was a store issue to see if I could collect it elsewhere, just to get some info really.The response was that part of my delivery one dress would be available and the other would be later/delayed.I collected the one dress and waited for the email to collect the second.I received two delay delivery emails. I emailed them again, the parcel apparently got lost and they had to resend it. Non of this was visible on the portal and zero communication on the reasoning for the delays.They gave me a tracking number with Anpost. Anpost notified me that the delivery had been done and that I needed an email from the store to collect once they had processed it.Several days passed. I emailed again asking what the hold up was, if I could collect the dress that had been delivered. Next thing I know I am being refunded and sent a 10Euro gift card. All I wanted was a dress for Christmas.. I bought the dress on sale my refund with the gift card won't cover the dress that is still available online,and still available in my size.Horrified at the level of incompetency, lack of communication, and overall lack of care. I still wonder what the hell happened tp the dress that qas delivered...something is going on here and they don't even know. Needless to say the customer emailing every email response is by a different person. So of course they don't care because they haven't been dealing with you from the start.
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