We found a security tag on a jacket we bought at the M&S Bluewater store. The poor initial response from Customer Services when trying to resolve the problem made me angry and upset. No attention had been given to the fact we can no longer drive due to health reasons. I gave them a one star review. However, I asked Customer Services to refer my message to their supervisor and I must say how impressed we are with the service we received from Jonathan. He liaised with our local store at Hempstead Valley and they sent Ben to us who removed the offending item and I now have a happy husband who can wear his jacket on Friday, at our granddaughter’s excellence awards.
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