wish I culd give them 0 stars. I am so disappointed and angry. I sent my daughter-in-law flowers when she was ill last week. Cost £35. The scruffy bunch that turned up were almost dead nothing like the blooms I chose, I would have been embarrassed to give them away for free. Should have been 17 sterns of white roses and other beautiful flowers as advertised on their website. She got half a dozen wilted nondescript different coloured weeds. Marks and Spencer are an absolute disgrace. I've tried ringing their complaints department, but they don't answer. Can't find an email address to write to. Will NEVER buy anything from Marks and Spencer again.
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