Was contacted (after ages) by a so called Senior complaints handler Jennifer. Useless!! I explained to her about my problem and I took the trouble because I thought okay someone in authority that will help, as she said to me anything I can help with pls let her know. So I did. And what does she bloody do ? Tell me that I should contact the relevant team such ‘slowly Andy’ in recoveries. That was the whole point. The recoveries were lacking behind with a response or an update but thinking she would rather follow it up for me given she is the so called SENIOR COMPLAINTS HANDLER. Just a title lol. Cant buy sense can u.. she replies saying to contact them. lol yeah sure. Like I am not waiting already. They are just waiting for me to pay the excess and then they will try to recover the costs. What’s the bloody point just do it before hand but nooo they won’t do it, as if I’m paying my premiums for nothing. lol scammers.
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