Severely delayed and poorly handled claim by Marshmallow.
I first contacted Marshmallow in August. Although confirmation was only received in January, it then took over 35 days just to identify a repair garage. My car was collected on 17 February and remains unrepaired, with no progress, no timeline, and no clear communication, despite daily follow-ups.
No courtesy car has been provided. I am spending £70–£80 per day on alternative transport for work and my 7-year-old child’s school commute, and urgent international travel has been disrupted, causing additional costs.
I have now been forced to raise a formal complaint and escalate the matter to get basic action. Completely unacceptable service.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are building a world where insurance benefits everyone. This means using technology to provide car insurance which is affordable, instant, and inclusive.
