We had no issues with this agency for three years. Regular property inspections were conducted every six months, we maintained the house well, paid rent promptly, and cleaned the property thoroughly before returning the keys. Problems arose only after we moved out. Since mid-November, they've been trying to unjustly deduct from our deposit, citing damages that don't exist. The property was left in the same condition as when we arrived. Despite our requests for proof, they only provided questionable photos of areas that were clearly cleaned. Additionally, the rent increased yearly by £40 — from £780 in 2023 to £840 in 2025 — while the same flat is now advertised for £920 everywhere. Overall, this has been a disappointing experience. I wouldn't recommend this agency, and new tenants should be cautious.
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Martin & Co is one of the UK’s best-known and most well-regarded property agents, with nearly 200 offices from the South to the North of the UK.
Established in 1986, Martin & Co was originally set up as a lettings business, but now offers sales services, so we can help you with all of your property needs, whether you’re buying, selling, letting or renting.
As well as our own network, Martin & Co is also part of one of the UK’s largest property groups, working alongside five other well-known property brands in a network of over 300 offices and that breadth of knowledge and experience is available to all of our clients.
All of our offices have individual Trustpilot accounts where you can leave local reviews.See more
