Extremely frustrated and upset with the local branch! I agreed on a price to find tenants and asked about hidden costs, to which they said none existed. A month later, they added VAT without prior mention. It took two long months to find tenants, and then they piled on extra costs, including £408 for cleaning! I expected a much lower charge for a newly refurbished property. They should have been transparent about these extra expenses, especially after offering a payment plan due to the high costs. I feel they do not have the customer's best interest at heart. I can't even face my invoice, let alone think about paying it. This lack of transparency is unacceptable.
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Martin & Co is one of the UK’s best-known and most well-regarded property agents, with nearly 200 offices from the South to the North of the UK.
Established in 1986, Martin & Co was originally set up as a lettings business, but now offers sales services, so we can help you with all of your property needs, whether you’re buying, selling, letting or renting.
As well as our own network, Martin & Co is also part of one of the UK’s largest property groups, working alongside five other well-known property brands in a network of over 300 offices and that breadth of knowledge and experience is available to all of our clients.
All of our offices have individual Trustpilot accounts where you can leave local reviews.See more
