Ordered roughly $50,000 of windows and doors as part of a whole house remodel. One of the doors arrived with warped paneling and a window arrived with a piece of the weatherstrip smashed down in between the glass and frame. Marvin service rep’s reply about the door defect was that “they are built that way”. They were not willing to make it right. All marvin doors I have seen have no such defect. Their response to the window weather strip was “just pull it out and we’ll send you a new strip to apply”. It was a $3k door and an $800 window. They should arrive without defects. Window could not be repaired after all was said and done. I would never order from Marvin again. Anderson has a great product and they care enough about their customers to help make right any defects.
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