I’m extremely disappointed with this purchase.Quality is unacceptable for a CHF 229 chair. When you press it, it feels and sounds like plastic bags inside (loud crinkling). A normal chair—even a cheap one—should have foam or proper filling. This does not feel like normal upholstery construction.It also doesn’t match the website photos. Their photos show the curved/joint area smooth with no wrinkles, but the item I received has visible wrinkles/poor finishing in that exact area.Shipping/packaging was shockingly unprofessional, worse than TEMU/AliExpress. The box had a large sheet of postage stamps stuck on it, and the overall presentation did not match the “professional brand” image.They present themselves as an EU/Spain-based brand and claim they have their own factory. If that’s true, they should stand behind basic quality control and a fair return process. Instead, customer service Martin pushed a replacement/voucher first, then insisted I must pay return shipping from Switzerland because “it’s their policy”, and they would refund only after receiving the item. That means the customer absorbs the cost and risk for a not-as-described product.This is not a change-of-mind return. I have photos/videos documenting everything. I do not recommend this company.p.s. To clarify: they have not provided any prepaid return shipping label, and the communication has been ongoing back-and-forth. I also have not received any refund from the merchant. The payment/refund is currently on hold with Klarna, because I chose Klarna for buyer protection as I was unsure about this company. Klarna has already stepped in and is handling the case.
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We are a family business dedicated to the decoration of furniture and exclusive designer items. We love colors, and that's why we've based our company on designer items in a variety of colors, because we're passionate about living life with enthusiasm. We're in love with colorful furniture.
