maskura.co.uk

3
3 Based on 25 reviews

"Maskura" is an innovative retail business that specializes in providing customers with a curated selection of premium products aimed at enhancing personal style, functionality, and lifestyle experiences. With a focus on blending modernity and tradition, ...

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Average Rating

3

/
5

25 Reviews

5 Star
40%
4 Star
8%
3 Star
4%
2 Star
12%
1 Star
36%

All Reviews

Filter Reviews

Review Time

Valentine Foster
Outstanding Customer Support

I want to acknowledge the customer service representative who assisted me. They were incredibly patient, friendly, and committed to resolving my issue completely. Their positive attitude significantly improved my experience. I would highly recommend this service, especially because of their assistance.

5
Date of experience: Jan 09, 2026
Praise for Customer Service

I want to express my appreciation for the customer service representative who helped me. They were very patient, friendly, and took the time to ensure my issue was fully resolved. Their positive attitude made the experience much more pleasant than I had anticipated. I would highly recommend this service, especially thanks to their support.

5
Date of experience: Jan 09, 2026
RA91
Unreceived Order

I purchased a bag from this service and unfortunately, I have not received it. It has been almost two weeks now. I understand the New Year may cause delays, but they are not responding to my emails. Their customer service is lacking.

1
Date of experience: Jan 08, 2026
Irma Ross
Still Waiting

Following my last review regarding non-delivery, they claimed they would send my item via express delivery that same day, promising I would receive it in one working day. Yet, I am still waiting. This situation is not acceptable.

2
Date of experience: Jan 05, 2026
Benedict Adams
Frustrating Experience

I placed an order in November for a Christmas gift, but I received the wrong item. I've been waiting for a refund for two weeks, with promises of a returns label that never arrived. Despite assurances from customer service, I still have neither the label nor the refund. This delay is unacceptable.

1
Date of experience: Jan 01, 2026
KW88
Order Tracking Issues

I ordered a gift on January 1st. The tracking app provided no updates, and my emails have gone unanswered after two attempts to reach out. I feel deceived by this service.

2
Date of experience: Jan 01, 2026
Davis Sanders
Pedometer Feedback

The suggested delivery date was not met, being a week late, which might be due to the postal service. The pedometer seems satisfactory, but it's much smaller than I anticipated. It seems to be worth the price. However, it only comes with a belt clip and no lanyard, which may lead to it falling off easily.

3
Date of experience: Dec 29, 2025
Penny Harris
Product Not Received

I have not received my product. It’s been over a week, and I was supposed to get it within 3-5 days. When I contacted them, they asked me to be patient. Since then, I haven't received any updates, and I feel like I have been scammed. I will not use this service again.

1
Date of experience: Dec 29, 2025
SiiCsay
Great Product Appearance

The product looks fantastic. The delay I experienced was due to the shipping company.

5
Date of experience: Dec 24, 2025
Kenneth
Avoid at All Costs

I placed two orders totaling around £166 just before Christmas. Despite reaching out to customer support twice, I received no response. The provided contact numbers seem inactive. It feels like a sophisticated scam, especially during the festive season. I was informed my items had shipped, but I have not received anything. Shameful service.

1
Date of experience: Dec 23, 2025

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Business Details

  • "Maskura" is an innovative retail business that specializes in providing customers with a curated selection of premium products aimed at enhancing personal style, functionality, and lifestyle experiences. With a focus on blending modernity and tradition, Maskura Store positions itself as a go-to destination for fashion enthusiasts, tech lovers, and lifestyle aficionados.

    "Maskura" aims for 100% customer satisfaction and is always there to make your life easier, simpler & better With a motto, ‘Tag value to your life’. Similarly, We promise to earn your joy and pleasure.

    We are dedicated to giving our clients the best experience possible. For that, we provide the newest in the market and top-quality products and customized products as per queries.

    Maskura Store offers a loyalty program where members earn points for each purchase, which can be redeemed for discounts, exclusive offers, and early access to new collections. Members also receive invitations to special in-store events and private sales.

    We have a 30-day satisfactory return policy and dedicated customer support 24x7. So, pick your favourites from the list of Maskura Stores.

    Maskura Store is not just a retail space but a lifestyle destination that celebrates quality, innovation, and personal expression. By combining fashion, technology, and thoughtful customer experiences, it has positioned itself as a modern-day store for those seeking both style and substance.

    For more queries, contact: support@maskura.co.ukSee more

  • email support@maskura.co.uk
  • call +447520640786
  • language https://maskura.co.uk

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