My first order with this company went very smooth. They gave me a $500 credit limit which I made a couple of payments and then paid it off. This company was generous and increased my credit to $650 and then this month for Christmas placed an order And sent it to another address but still kept mine as the primary. I got an email the next day that my order was canceled after waiting online for approximately 40 minutes I finally got to talk to a supervisor who advised me that they needed to verify my identity and my address Even though they had no problem to start with on my first order. I pointed out that they had no problem sent it to my address. They didn’t really care who I was at that place but if I sent it somewhere else, then they had a problem. I then told them let me purchase it so I use my American Express card. I got notification when the order was placed from American Express and then asked to be transferred to have my account closed the agent that close my account didn’t ask why I was closing it, which you would think that a company would ask hey why are you leaving us Because it cost more money to try to get a new customer than it is to retain one the next day, I got a notification that my order had been canceled. I then called back stayed online for about 30 minutes only to find out that they still need to verify I am who I am Again I pointed out you didn’t care who I was if I’m sending it to my address but if I sent it to another one, then there’s a problem final notes I would not do business with this company at all because you’re going to run into this issue if this company is so big that they can adapt this policy they’re not worth doing business with Yours truly Phillip Armstrong 774-321-0243
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