Someone fraudulently opened an account in my elderly father's name. A small item arrived to his home that he did not buy, did not consent to buying. After hours of trying to get a rep to help, we were advised this is a scam where people buy one small thing & find out you have good credit & then order large items. I was advised on the phone (so i'm sure there is a record of this) that the item did not have to be returned, my dad's account would be closed and all would be handled. Now he is getting a bill & threatened to go to collections bc he didn't return the item that he never ordered in the first place. I spent hours with customer service today and they were basically like "sorry for your elderly father's bad luck".
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