AVOID!!!
I ordered a pair of trousers and the seam became loose after couple of use. I contacted the customer service to seek for solution for such a bad quality. This is their response: We are contacting you to inform you that following a detailed inspection of your item x by our quality department, we have decided not to exchange or to accept the return of the item. Thank you for your understanding and apologies for any inconvenience caused.
After that I complained applied to nonconformity as my consumer right and after 14 days this is the response I keep getting all over again: Thank you for contacting Massimo Dutti. We regret the inconvenience that occurred with your order number x. We will pass your comments to the relevant department, so that they can take the necessary measures to avoid a similar situation to happen again in the future. Unfortunately your claim has not been accepted by our team and we cannot accept a return in this case.We hope that you can give us another chance to demonstrate the quality of our service. Couple messages like this and then they tell me: After reviewing the photos and the information provided for your query our team has concluded that the pulled thread of the trousers is consistent with external snagging or friction rather than a manufacturing defect.These marks are not typical of a fabric fault and are caused by use of the garment.Unfortunately your claim has not been accepted by our team and we cannot accept a return in this case. This do not make any sense and provides zero help, I used the trousers couple times and didn’t have them even for a month. The quality is so poor and if that is what Massimo Dutti as a “premium” brand wants to advertise then fine, but such a high prices are not fitting for the poor quality or garments and customer service. If you want to pay 100€ and more for couple of wears then choose Massimo Dutti.
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Massimo Dutti nace en al año 1985 y es adquirida por Inditex en 1991. Hoy supera la cifra de 790 tiendas en más de 75 mercados.
En sus orígenes, la marca se orienta a moda de hombre. A partir del año 1995 se inicia el lanzamiento de moda mujer en todas sus dimensiones: desde las líneas más urbanas al casual. Con ello, Massimo Dutti se consolida a todos los niveles como un grupo en crecimiento a nivel nacional e internacional con una plantilla que actualmente supera los 10.000 empleados.
Durante el año 2003 Massimo Dutti lanza una oferta de moda infantil bajo el nombre comercial de Massimo Dutti Boys & Girls. Esta línea está siendo implantada de forma progresiva en tiendas de varios mercados, susceptibles por su tamaño de albergar su espacio específico.
En su totalidad y a partir de Septiembre de 2006, Massimo Dutti diseña y comercializa las siguientes líneas:
Women: Women’s wear, Accessories, Fragrances
Men: Men’s wear, Accessories, Personal Tailoring, Fragrances
Boys & GirlsSee more