Since 05/03/2026, I have not received a refund, despite having provided substantial evidence to Massimo Dutti. I was incorrectly informed that my parcel had been delivered and collected, which I formally dispute, as I never received it.
I have reported the matter to PayPal and requested valid proof of delivery, including a signature and identification of the third party who allegedly collected the parcel without my authorisation. To date, after 38 days, no such evidence has been provided.
Massimo Dutti relies on alleged barcode collection codes; however, no clarification has been given as to who used them. Furthermore, on 06/04/2026, two barcode references were provided that do not correspond to the actual tracking data. I have submitted proof of these discrepancies, without any response.
Customer service continues to provide misleading information and fails to address the core issue.
In these circumstances, I consider this conduct unacceptable and have escalated the matter to the relevant consumer protection authorities.
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Massimo Dutti nace en al año 1985 y es adquirida por Inditex en 1991. Hoy supera la cifra de 790 tiendas en más de 75 mercados.
En sus orígenes, la marca se orienta a moda de hombre. A partir del año 1995 se inicia el lanzamiento de moda mujer en todas sus dimensiones: desde las líneas más urbanas al casual. Con ello, Massimo Dutti se consolida a todos los niveles como un grupo en crecimiento a nivel nacional e internacional con una plantilla que actualmente supera los 10.000 empleados.
Durante el año 2003 Massimo Dutti lanza una oferta de moda infantil bajo el nombre comercial de Massimo Dutti Boys & Girls. Esta línea está siendo implantada de forma progresiva en tiendas de varios mercados, susceptibles por su tamaño de albergar su espacio específico.
En su totalidad y a partir de Septiembre de 2006, Massimo Dutti diseña y comercializa las siguientes líneas:
Women: Women’s wear, Accessories, Fragrances
Men: Men’s wear, Accessories, Personal Tailoring, Fragrances
Boys & GirlsSee more