Ordered x2 hats. Very pricey compared to other options but reviews were good and I figured I’m happy to pay more for the right product and service.Delivery was good.Hats are quite big in my opinion but desperate to be a good customer and I love to support businesses that aren’t the big obvious online monsters taking over the market,I decided I’d return 1 but could make the other work by turning up rim. Also this entire experience is awful..right…Emails all clearly stated ‘no fee for returned headwear’ but you do pay for the pleasure of returning your expensive hat! Customer services agreed that their message could be misleading and said they’d pay postage! I sent proof of postage, just got email confirming they will pay ‘part of it’ .,. It’s not the pennies on postage it’s the lack of empathy and profiteering on people with cancer. I’ll not go back. Very disappointed with experience. It’s not acceptable nowadays. When a summer hat is £45 you expect a returns label. Not to mention I’ve now gone to macmillan and other online retailers and got equally good products for half the price and happy customer service.
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Here at Masumi headwear UK, we are all about helping people find their confidence. Through our amazing headwear we aim to empower people who may have experienced hair loss for any reason. We do this by helping people use our fashionable headwear as an outlet for regaining their confidence through style and by ensuring all our headscarves are designed meticulously, so that they are both comfortable, breathable and wearable in everyday life. Whether you are looking for any type of headwear for cancer suffers, funky chemo hats or headwear for hair loss we have a range of options for you! Plus, all our headscarves are designed with beautifully soft material and natural fibers, including our popular bamboo range. All our headscarves are designed to be extremely comfortable, durable and of course super stylish so that you can go wherever you want and do what you want with all the confidence and style you desire.See more
