This company is a scam. After having a previous issue I went to the Matilda & Milo site specifically to check on their delivery practices. They 'claim' to use FedEx, UPS, USPS and DHL when IN FACT they use 3rd party carriers like "YinYin" who will leave your package anywhere to be stolen; in my case, I live in a high-rise and they managed to get into the building, which is the hard part; only to leave my package in the lobby, on the floor, where someone obviously stole it. And Milo? They want ME to go after the carrier THEY used to pursue a claim ... THEY NEED TO REFUND MY MONEY
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