So sad and frustrated with this company Matilda & Milo, and their junk jewelry. It took forever to get a ring I ordered (not realizing that it was coming from out of the country) and then it didn’t fit. They only offer an email address, which I got a quick response from, but as others have mentioned, they only ship in and out of China. So even if you want to just make an exchange. They make it super hard for you to do. The cheapest shipping charge is $15 which is almost half of my original charge…so it didn’t make sense to pay that extra to exchange. And the ring looked so cheap, nothing like their marketing. I took the discount they offered to keep this worthless piece of junk, since I really couldn’t do anything else. So don’t waste your time and don’t believe the hype of some cute grandma and grandson whose time has now come to close their doors…all a lie. Some are calling it a scam, and I can see why…just leaves you with a bad taste. I’ll never trust any online purchases like this now. UPDATE- after submitting this review, the company responded that they wanted to help further (and posted that on this platform). When I wrote them back as they said I should do to help me further, here was there unhelpful reply:Upon checking, it shows that we have already issued you a 25% refund as compensation for the issue, and there’s no need to return the item. Please don’t hesitate to let us know if there’s anything else we can assist you with.Best,RaphCustomer Service TeamMatilda & Milo JewelsI’m still stuck with a ring that they know I can’t use, and that 25% they refunded, which sounds like so much, was $8.73. So I’m still left in the same boat as I started, a very dissatisfied customer. Read the reviews, this is not a good company to do business with.
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