This has been the most frustrating experience. I had scheduled an appointment with the service team and reached out the day before to postpone. They confirmed my request via email, and the technician assured me he could come later. After waiting for 5 days, the team canceled my order, took my money, and claimed I should have called 24 hours in advance. Their customer support is terrible. They should have informed me during my calls (which I made twice), or the technician should have communicated this. I never signed any agreement, nor were the terms explained to me. I'm considering legal action, and I suspect many others are facing similar issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
Matterport is the leading spatial data company focused on digitizing and indexing the built world. Our all-in-one 3D data platform enables anyone to turn a space into an accurate and immersive digital twin which can be used to design, build, operate, promote, and understand any space. Contact us to learn more: 1-888-993-8990.
