I purchased a mattress from Mattress Firm and a year later, the mattress was sagging. When I lay on the mattress or sit on the mattress, I would sink. They did honor the warranty one yr after I bought it due to sagging. One year later the new mattress was sagging too. The company gave me a hassle about giving me another mattress under warranty. They had me go through all these hoops to prove that the mattress was sagging. In the end, they denied my request for a second replacement mattress because they said it was the structure of my bed frame that was causing the mattress to sag which is crazy. This is so untrue because the mattress would sink when I sat on it and when I laid on it. It wasn't sagging because of the frame. Needless to say, I will never buy a mattress at Mattress Firm because what good is the warranty if they give you such a hassle to be approved for a replacement?
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Mattress Firm Inc. is an American retailing company and mattress store chain founded by Harry Roberts, Paul Stork, and Steve Fendrich on July 4, 1986.
