First of all let me say that the customer service that we received online and in-store was EXCEPTIONAL!! 5 STARS to both Jason(online) and Kenneth(in-store) that went way out of their way trying to make our experience a positive one.Unfortunately the product quality is where things went South. We originally ordered the "Sealy Posturepedic® Elite Brenham II 14" Ultra Firm" mattress hoping this was the right choice. The mattress felt great and was very comfortable. The problem we had was the poor workmanship manufacturing the mattress. The top cover was so loose that it moved when we moved in bed. We held out hope that we would receive a replacement that was not defective. We finally gave up after the 4th mattress, yes four.We decided to go to an actual store to see what else might be available in extra firm. We tried the "Stearns & Foster Lux Estate® 14.5" Extra Firm" which should have been a huge upgrade from where we started. The mattress was very comfortable as well, slightly more plush than the Sealy we started with. Once again we had taken delivery on a mattress that was not made correctly or was defective. After just 2 nights of sleeping on the Stearns & Foster mattress there were already 1" body impressions on both sides. After seeing this I also decided to measure the mattress since it looked lower than the previous Sealy that was thinner. This 14.5" mattress only measured 13.5". That made me wonder what layers were missed or were cheaper materials used in manufacturing. Something wasn't right!Something has changed with the quality of Tempurpedic, Sealy and Stearns & Foster after they all merged under one company, "Tempur+Sealy". They also own Mattress Firm which makes solving a problem much harder.Thankfully we were able to get a full refund and shop elsewhere.
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Mattress Firm Inc. is an American retailing company and mattress store chain founded by Harry Roberts, Paul Stork, and Steve Fendrich on July 4, 1986.
