I went to buy a mattress topper. Very limited communication except for taking the order and my money. Failed to mention a no return policy in this item. They don’t keep these in-store so had to be ordered. When I asked about delivery date I was told “once it’s accepted youll be able to login and see the delivery date”. Never received confirmation of the order “acceptance” so went elsewhere to buy the topper. Called the mattress firm store and was told that because it had shipped that I could not cancel the order. I asked how I could return it once it arrived and there was a lot of confusion before I was told I would need to call once it arrived so that they could discuss with management.
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Mattress Firm Inc. is an American retailing company and mattress store chain founded by Harry Roberts, Paul Stork, and Steve Fendrich on July 4, 1986.
