I had an extremely rude experience with Mattress Firm’s customer service on their official website. The agent, Ricardo G., accused me of “chatting in multiple times” simply because I asked different representatives about pricing — which is completely normal for any customer.She then ended the conversation for no reason.Different agents gave me completely different prices, showing zero consistency or transparency. This is exactly why I had to ask more than once.Very unprofessional and unacceptable for a nationwide brand. I strongly suggest avoiding this representative, Ricardo G.
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Mattress Firm Inc. is an American retailing company and mattress store chain founded by Harry Roberts, Paul Stork, and Steve Fendrich on July 4, 1986.
