What an absolutely atrocious Company. We hired vans in Tasmania and Christchurch the customer service at both depots was abysmal:Hobart:The heater/air conditioning was broken [you don't find this out until it is needed] The seats in the living area were badly stained, the grill on the cooker did not function properly, the surrounds of the toilet were stained and looked worse than a public toilet, the sink surrounds in the toilet and the cooking area were filthy. Even following the instructions the handbrake release would not work properly/and the vehicle kept jumping into low gear.They charge you $100 "Hobart pick up fee" this goes as a contribution to the office rent as the office is on airport property [suppose that over the year they make a profit on this] If you happen to collect the vehicle on a bank holiday [as we did] they happily charge you another $100 as a contribution to their wage costs. Funnily they do not charge this amount when you return the van on a bank holiday [as we did] strange that they are missing another potential earner. They try to charge you another $40 to refill the gas bottle [it cost us seven dollars at a service station] Do not be conned into buying the "National Park" pass, a snip at $60, you will not have time to visit them all and in the most part camper vans are not allowed in National Parks and the roads are unmade.Christchurch:Unhelpful/rude staff we were given a tablet to look at while we waited informed the assistant behind the desk [once I could get her to look up from her computer screen] that we had already seen the videos before we left home her reply to this was "it may have changed" I asked if it had changed in the six days since we left the U.K. no reply she just returned to her computer screen. We were told that we would be seen within 10 minutes, anyway about 45 minutes later we were seen by the most arrogant unhelpful person it has ever been our misfortune to encounter. As with Hobart the try to con you with the $40 gas bottle scam. Hire a camper van from this shabby organisation never again.
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