I made an order before reading the reviews, and once I read the reviews I was absolutely terrified as it was a big order. After this I decided to email the company, highlight my concerns, ask them what their current lead times were and what reassurances they could give me that I would receive my order.. an let me tell you they did not disappoint. Within 24hrs I had received a personalised response, not something generalised and automated. They acknowledged their reviews and why I was concerned and assured me I would receive my order as soon as possible. Well today I received my order and I am genuinely so happy. It arrived so quickly and I love the items I have purchased! Whilst I appreciate others have not had the same experience, from my own I would definitely order again. Please know I was not paid or asked to write this, it is my genuine experience, as I wanted to show that some companies really are worth the benefit of the doubt and learn from previous mistakes and errors.
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