I first reached out to Maxbone's customer service team on May 13th, 2025. It is now May 25th, 2025. I ordered a travel carrier for my pet. It came jammed in a box that was too small. I used the plastic inserts provided for support, but the carrier remained limp and compressed and unsuitable for my pet. I asked for a refund in full, including shipping, for the defective product I received. 12 days later, I have continued to get the runaround. I have been told countless times, "We're still waiting on a response from our team." At this point, this company has proven themselves negligent to their customer's needs. This is entirely unacceptable.
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Pet Essentials, Modernized.
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