Final Update: The company has now collected the mattress and issued a full refund. I really appreciate the team’s support in resolving this and handling the situation professionally in the end. While the process took longer than expected, I’m glad it was sorted fairly, and I hope future customers have an even smoother experience.Update 2: Still going through endless hassle just to return a poor-quality mattress that started sagging within weeks. The company keeps hiding behind policies instead of taking responsibility and now they say will arrange a inspection. Avoid at all costs — not worth the stress or the money. Update 1: Still no response from the company. I’ve now had to raise a PayPal dispute to get this resolved. Will update again once PayPal concludes.I genuinely feel most of the positive reviews here must be from friends and family, because my experience has been the complete opposite. The mattress I purchased was marketed as “premium,” but the quality is extremely poor — it started sinking and causing back pain within just a few weeks. Definitely not what you’d expect from a product at this price point.What’s worse is the customer service. I raised a return request on day 101 (literally one day beyond their “100-night trial”) and instead of processing the return, they asked me to rotate and keep using the mattress for a few more weeks — only to later deny the refund, hiding behind policy. That’s completely unfair and misleading.The mattress has not even lasted 100 days properly which they avoid to talk about, and now I’m left with an expensive, uncomfortable product that they refuse to take back. For a company claiming to sell premium products, their quality and customer support are shockingly poor.
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At Max Mattress, we understand that a good day starts with a great night's sleep
That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.
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