I am sorry to have to write this, but maxmattress are a joke of a company. We purchased the ultra firm king-size mattress, it took three weeks to be delivered - this was strike one - then the mattress sagged , long before the 100 days limit was over, so we asked for a refund. The customer support was hard to get hold of, it was several days between each live chat message and email, eventually they tried to get us to accept a partial refund and keep the mattress, not sure why anyone would want to keep a faulty mattress but there you go. After 3 offers they agreed to refund our money, minus the cost of supposedly "free" pillows. This is where the problems should of ended, haha yeah right!. They sent the charity guys to pick up the mattress, and we waited for a refund. They put a "pending payment" into PayPal ( how we paid ) then not long after cancelled it!. We are now having to chase what they legally owe us ( all recorded and documented) and again we are waiting to even get a reply. This is not good customer service at all, and we will be making complaints further up the chain if this is not dealt with.
I am disabled, so sleeping on the bed was near impossible after the fault materialised, then we had to spend money we can't really afford on another mattress while we wait for a refund. I can only say how disappointed we are with maxmattress over the way this has been handled .
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At Max Mattress, we understand that a good day starts with a great night's sleep
That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.
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