mayeandco.com.au

2.2
2.2 Based on 17 reviews

...

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Customer
Terrible customer service and misleading advertising

I would have given no stars if I could. I went to purchase a dress in the Black Friday sales. There was a clear banner consistently along the top of all pages stating “Free gift for your orders over $350”. I relied on this representation and therefore purchased more dresses to make up a value greater than $350. I noticed when I paid at checkout that there was no mention of my free gift (I spent in excess of $400). I contacted Maye by email and queried this. I was told the banner was correct but that the free gift had run out and so I would not be getting mine. I wrote back politely advising that the banner was misleading etc. and Maye simply rejected my email!!! Misleading advertising and terrible customer service. They have just lost a customer. Plus I will be taking further action and reporting this company.

1
Date of experience: Nov 13, 2025

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