Just to clarify, this review is for Mayfords as a whole and not Osaze, who has in fact been extremely helpful. My move in with Mayfords was a disaster. The day I moved in, the previous tenant’s things were all over the apartment, including in the kitchen, bathroom, and bedroom closet. The mattress had blood stains on it. When I asked Mayfords to replace the mattress and to take away the tenant’s things, they took days to do so, and I had no choice but to sleep on the floor. They said they would send someone to gather the tenant’s things, and after no-showing for two days, she provided a window from 3-5pm three days later and finally showed up at 10:30pm. They delivered a new mattress a week after I moved in, and it was the wrong size for the bed frame. They have yet to replace it with the correct size despite promising they will do so, and they still have not taken away the bloodstained mattress. Shruti the property manager is utterly unresponsive and ignores your texts and calls. The emergency line is unmanned and I have left multiple messages that have also been ignored. There are multiple plumbing issues in the apartment that need attention that Mayfords is also ignoring. All of this despite being a premier, high end apartment building. Do not waste your time with this company. Please go elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
Mayfords is London's estate agent. With over 30 years of experience in the greater London area, Mayfords specializes in sales, lettings and property management.
