I would give it a zero if I could, but that would prevent me from leaving a review. An agent reached out to me in June 2025 about a balance transfer promotion that seemed like a great deal due to a 2% fee and 0% interest for six months. I assumed that since my balance was zero before the transfer, there would be no minimum payment, so I didn’t check my monthly statements, believing I had until February 2026 to pay it off. Thankfully, I checked my statement last week and found out I was being charged 16.99% interest on the balance transfer, plus fees, because they claimed I hadn’t made the minimum payment. This feels incredibly misleading and appears to take advantage of consumers who might struggle with even small payments, potentially locking them into a long-term payment plan. Fortunately, I can pay off the full amount, but I worry about those who may not understand English well or have hearing issues. Their agents frequently call with promotions, but this feels like a trap. Missing just one payment can lead to the promotion expiring, resulting in a much higher interest rate and a 40-year payment plan. After 24 years as a loyal customer, I am extremely disappointed and plan to close my account soon, vowing not to recommend them to anyone. I hope a compassionate lawyer will take on a class action lawsuit against these practices, as many consumers will suffer. They have faced multiple class action lawsuits in the past, and I would gladly support any effort to hold them accountable.
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