I’m extremely frustrated with how this service managed a clear case of misrepresentation on my credit card. I disputed a ticket purchase where the seats were not as advertised. I provided evidence, including screenshots and seating charts. They sent me a letter incorrectly labeling my complaint as a recurring issue. When I called, the agent told me to disregard the letter as it didn’t match my dispute. They claimed they couldn’t assist because I attended the event, stating that to qualify for a dispute, you must refuse the service entirely, even when it’s not as advertised. Essentially, if you try to make the best of a bad situation, you lose your rights. My experience shows that this service misclassified my dispute, caused confusion, acknowledged the letter was irrelevant without fixing it, and refused to help simply because I stayed at the event despite clear evidence. Their protection doesn’t seem to cover real-world situations where merchants mislead customers but they still use the service. This has severely shaken my trust in them as a credit card provider.
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