This service has the worst customer support of any credit card company I’ve encountered. It’s nearly impossible to get in touch with them. Their statements claim they are available 24/7, but when you call, a recording says the office is closed. If you need to report potential fraud, you’re told to contact a specific number, but the line is either closed or you can’t connect with a representative. You can be on hold for hours. The recorded message suggests contacting a live agent via online banking, but there is no chat option. Who is managing their customer service? My card is linked to a rewards program, and you would think they could afford to hire enough staff to assist customers effectively. This service is frustrating, and customers are understandably angry.
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