I would rate this experience as zero if it were possible, but then I couldn't leave a review. An agent contacted me in June 2025 about a balance transfer promotion that seemed appealing at first due to a 2% fee and 0% interest for six months. I believed that since my balance was zero before the transfer, there would be no minimum payment required, so I didn’t check my monthly statements, thinking I had until February 2026 to pay it off. Fortunately, I checked my statement last week and discovered that I was being charged 16.99% interest on the balance transfer, along with fees, because they claimed I hadn’t made the minimum payment. This feels very deceptive and seems designed to exploit vulnerable consumers who might struggle with minor payments, leading them into a long-term payment plan. Thankfully, I can pay off the full amount, but I worry about those who may not understand English well or have hearing difficulties. Their agents frequently call about promotions, but this feels like a trap to ensnare consumers. Missing just one payment can cause the promotion to expire, resulting in a much higher interest rate and a 40-year payment plan. I have been a loyal customer for 24 years, and this experience has revealed the truth behind their practices. I am extremely disappointed and plan to close my account soon, vowing not to recommend them to anyone. I hope a compassionate lawyer will pursue a class action lawsuit against these practices, as many consumers are likely to be affected. They’ve faced multiple class action lawsuits in the past, and I would gladly support any initiative to hold them accountable.
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