I have used mutliple valet parking providers at multiple UK airports and have always been satisfied with the service. This time with MBW was different. I booked my car in for 24 hours and paid for a clean. The car returned with 2 scratches and not very clean. Their response was they needed before and after pictures for the scratches, which is understandable but I didn't have, and that my car was "heavily soiled." It had mud on the seats which I cleaned myself with a damp cloth.Their response was rude and vociferous and very "legal" which leads me to believe this isn't the first time they've been questioned.Suffice it to say, I will never use them again and would not recommend them either.
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With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers.
We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return.
Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility.
We also offer a range of additional services, including:
Rapid 3-phase EV charging
On-site washing and valeting
Professional detailing
Alloy wheel repairs, tyre replacement, and smart bodywork repairs
MOT testing and annual servicing arrangements
As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals.
Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience.
Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts.
To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.See more
