Received the car back with clear scrathes on the rims as they have been curbed heavily, the car's rims were immaculate when handed over. I clearly send them before and after pictures even though they have taken pictures themselves they clearly were hiding behind their T&C's of the onerous on the customer providing the evidence. They then passed the claim onto a third party where an unprofessional 'colleague' clearly having the job description of find any reason not to pay out handled the claim and tried to highlight some dirt on the rims as being the damage. Also had a empty coke can in the car left by the driver and some chocolates and coins stolen which they said they will look into and never did. Will provide emails and pictures to confirm all this so they don't do the standard response of 'it is all case by case please contact us and we will resolve this'
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With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers.
We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return.
Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility.
We also offer a range of additional services, including:
Rapid 3-phase EV charging
On-site washing and valeting
Professional detailing
Alloy wheel repairs, tyre replacement, and smart bodywork repairs
MOT testing and annual servicing arrangements
As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals.
Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience.
Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts.
To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.See more
