Had an issue with my match ticket like I told the advisor at the window on match day. My knees were starting to hurt from queuing up for so long all I wanted was to get it sorted and go inside to have a sit down from waiting so long in the cold weather.Tried ringing the number I was given last time i had an issue at the city store and them lot on the phone are of no use, it’s as if they get paid to not want to help. I am in no way the complaining type and after several hiccups that find no permanent fix I am done biting the bullet on the matter and want to voice my opinion on the terrible customer experience this company run.After trying to get in touch using the number I had been given I could not get through or hung up on several times through the week. So I decided to arrive earlier than usual on match day to speak to someone face to face. The kind lady tried to see if she could get a chair I could sit on while my issue got sorted. Waited 5 minutes until the manager came to the window to see what the problem was. He said he could not help but was supervising the matter. I wonder if this is because I was now the last person at the window? He was rude to myself, my family and the other staff members on his team, calling her incompetent, saying things such as ‘you have been here for years how can you not do this yet’ passive aggressive, looking impatient, asking the main Steward to tell me off if I try to lean on the metal queue dividers, looked like he didn’t care about helping me, seems he cared more about getting inside to catch the rest of the match as I caught him looking impatiently at his phone and announcing goal scorers. I would avoid watching this team play, the staff try their best it seems but look understaffed or are clearly burnout from having such a useless manager, whoever hired him clearly is as incompetent as he is, as the advisors underneath him clearly do not enjoy being managed by him and he clearly has no clue what he’s doing, they would ask him for advise on what to do and he would roll his eyes and suggest they delegate the task to someone else as he didn’t want to deal with it, he even said ‘you are lucky you queued up because of you tried coming now we would have shut the ticket office by now. I was appalled that a club with success that they have would have such an arrogant man in charge, rude, unhelpful and constantly speaking down on his team, I got his name which I believe was Lee, i hope this is looked into because I myself only watch football at the stadiums here and there as a treat or when I’m offered a spare ticket to socialise at the age I’m at now, I hope something is done about this because I am glad I do not have to interact with him on a day to day basis, makes sense why every season so many of the ticket office staff are gone I do not blame them!
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