I am not a fan but my son is a mad Man City fan. On his Santa letter this year he said he wanted a personalized shirt. I decided to take advantage of thr black Friday deals and ordered him a personalized shirt, socks, shorts and hoodie. This was on the 29th Nov. I was careful to check that everything was in stock as I did not want to risk the delivery being delay due to one item being out of stock. Roll on over 3 weeks later and no sign of the order and no email contact. Phoned customer service....DIASTER. I have never dealt with a "service" that is so non engaged with zero level of common sense and does not give a damn. I was told that they delayed the order as the shorts went out of stock. I asked them to send the other items. Roll on the 6th of Jan...still no order. Phoned again to be told that they cancelled my order on the 23rd of Dec as all the other items went out of stock! I had just been told the previous day that everything else was ready to be shipped!!! Again no email or contact from them to inform me of this. Advice: please try not to order from this store....unless you really don't care if it arrives or not.
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