Purchased a personalised replica top for a 5 year old through their website - despite getting in touch to ask what size I should choose for a child aged 5 (the sizing isn't clear), I was advised the wrong information.. or rather not a clear instruction.I was told to order a size Medium - which I happily went with and trusted. Having the top personalised means that they are not responsibility for anything thereafter, i.e. you cannot return or exchange - this being the reason I wanted to be sure I was purchasing the correct size.The top finally arrives - personalised as requested... BUT it's aged 10-12!!!! No chance in hell of it fitting a 5 year old! And with the personalisation being their name and the number 5, it's hardly appropriate to offer it as a gift to someone else..... rendering the purchase a complete waste.I had gotten in touch with their customer services to ask their advise on this and whether they could help with anything regarding the error. I was fobbed off with standard t & c's without any acknowledgement of what I had explained....They had also explained that I should have purchased a Little Kids top instead of a Kids top - which isn't clear on their website and too little too late. When you search under Kids within the kit section it should be clearly identifiable that they actually supply kids sizes in varying groups and within each group the sizes to pick from are XS, S, M, and L. To me kids are kids. This differing group variant should be clearly explained.... or better still, put the ages down with the size - they are marked up inside the shirt as ages!!!!The auto reply suggests you should get a reply within 24 hours - this doesn't happen. And the number to call doesn't work!!In the end, I ventured miles to the ground to purchase the right size and even the had explained that this is an issue they are familiar with - plenty people say the same thing about the sizes on the website not being clear.So, if your staff know this and it is a common complaint... why don't you do something about it??
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