For Christmas we bought our nephew a stadium tour at the Etihad on Sat 6th May, 1pm when booking this city had the Leeds game on Sunday which with work we couldn’t go to, before the tour date the Leeds game gets moved to the Saturday so now we couldn’t use the grounds official parking. On the day we found a small car park not far from the ground, went to the city store and was told we missed our tour which started at 11pm instead of 1pm but we were not notified my phone or email about these changes, and was told we wasn’t allowed to go on the 1pm tour because we didn’t have tickets and was not allowed to purchase tickets on the day because we may be Leeds supporters, Joke!(12 year old boy in full city kit) was able to jump on the tour that left before we got there but missed seeing the start so basically got a walk around the pitch. the tour guide was great not his fault, but then immediately after the tour my pregnant girlfriend needed the toilet and they wouldn’t let us or my partner walk back inside to use it, and at the outside drinking area staff wouldn’t let us use those toilet because we didn’t have tickets and couldn’t purchase them earlier when we asked. After we went back to the car to see the car trapped in the car park. Had to wait until 6pm to be able to drive home. Absolute sham of an experience, very disappointed young fan and disgusting treatment to a pregnant woman!
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