We arrived at a busy Manchester City store 20/05/2023.we wanted a shirt printed with a players name so we paid for the item and joined a large queue, after waiting 35mins and getting nowhere we began to talk in the crowd with other customers. A gentleman further along the queue had been waiting 45mins and the person before him needed 10 shirts printed. We could see that all of the pressing stations were very slow and not all were manned. It was very hot and not much air conditioning, I decided to leave the queue after 40 mins and complained rather heatedly to someone who said they were in charge. She told me that they were going as fast as they could but I pointed out to her that at least two of the presses where unmanned, I was told they were on a break! there were a lot of staff behind the tills not doing anything. Had I been told I would have to wait at least one hour I definitely would not have purchased the lettering.You would assume that on a busy Saturday and days after the new kit was released that the service for these very expensive items would be excellent but sadly it wasn't. I now have to return midweek to complete my order.
Claim your business profile now and gain access to all features and respond to customer reviews.
Home
