Very disappointed and disillusioned with MC. I paid for a Cityzens membership on 4th November 2022, for my 10 year old grandsons Christmas present. The pack has STILL not arrived! I have spoken to ‘customer services’ several times, been promised that I will receive a phone call…. nothing. I have email and even opened a formal complaint. I have still not received any phone call, response to my ‘official’ complaint, or the Cityzens pack. I am appalled by the lack of concern and response, especially considering the ‘social’ standing of this football club.
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