Had an issue thought it might have been a Black Friday scam as received no confirmation email but luckily took a screenshot of my order. Sent an email of which was answer initially by AI which answered sort of my query. Was then referred to a human, Mia, who replied quickly to my emails and my concerns of being scammed. And then one working day after email Mia replied explaining what had happened to my order and what would happen next. This was amazing and really made me feel less anxious. Thank you Mia very much appreciated!
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